Refund policy

Last updated: September 15, 2026

At ZenStore, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we'll do our best to help.

1. Change-of-Mind Returns

We offer a 30-day change-of-mind return period.

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item has not been worn or used for exercise or training.
• The item is in its original packaging where reasonably possible.
• Any original tags or accessories are included.
• You can provide proof of purchase.

Change-of-mind returns are subject to our approval.

For change-of-mind returns, the customer is responsible for the return shipping costs, unless otherwise agreed by ZenStore.

The original shipping charge, if any, may not be refundable for a change-of-mind return.

Important: This change-of-mind policy does not affect your rights under the Australian Consumer Law.

2. Faulty, Damaged or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• Your product is damaged during delivery.
• You received the wrong product or variant.
• The product is defective or faulty.
• The product does not match its description.
• The product does not perform as reasonably expected.
• The product is not fit for the purpose for which it was sold or represented.

Please contact us at support@zenstore1.com and include your order number, a description of the issue, and clear photos or videos where appropriate.

We may request additional information to assess the issue.

Where a product fails to meet an applicable consumer guarantee under the Australian Consumer Law, ZenStore will provide the remedy required by law. Depending on the circumstances and whether the problem is major or minor, this may include a repair, replacement or refund.

You will not lose your Australian Consumer Law rights because of this Returns Policy.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply automatically and are separate from our voluntary 30-day change-of-mind return policy.

Nothing in this policy is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law.

4. Fitness & Personal-Use Products

Because ZenStore sells fitness and exercise products, we recommend that customers inspect products before using them.

For safety reasons, do not use a product if it appears damaged, defective or unsafe. Contact us so we can assess the issue.

Where a product has been used and a problem develops, this does not automatically remove your consumer rights. We will assess the issue in accordance with the Australian Consumer Law.

5. Change-of-Mind Returns for Used Products

For a voluntary change-of-mind return, products must generally be unused and in their original condition.

For example, fitness equipment that has been used for workouts, worn, altered, assembled or otherwise used may not qualify for a change-of-mind return.

However, these conditions do not limit your rights where the product has a fault or otherwise fails to meet an Australian Consumer Law consumer guarantee.

6. Non-Returnable Items

The following generally cannot be returned for change-of-mind reasons:

• Gift cards.
• Products that have been personalized or custom-made.
• Products that have been substantially used, altered or damaged by the customer.
• Products that cannot reasonably be resold due to hygiene or health considerations after use.

These exclusions do not apply where a product is faulty, defective, unsafe, incorrectly supplied, or otherwise covered by an applicable consumer guarantee.

7. How to Request a Return

To request a return, contact us at:

Email: support@zenstore1.com

Please include:

• Your order number.
• Your name.
• The product you want to return.
• The reason for the return.
• Photos or videos where relevant.

Please do not send a product back without first contacting us and receiving return instructions.

If your return is approved, we will provide instructions on where and how to return the product.

Return address: 22 Powells Rd, Yamanto QLD 4305, Australia

8. Return Shipping

Change of mind

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Faulty, damaged or incorrect products

Where the issue is covered by an applicable consumer guarantee, ZenStore will arrange or reimburse reasonable return shipping costs as appropriate.

We will not require customers to bear costs that we are legally required to cover under the Australian Consumer Law.

9. Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

If a refund is approved, it will generally be processed back to the original payment method.

The time for the funds to appear in your account may depend on your payment provider or financial institution.

Where a refund is required under the Australian Consumer Law, we will provide the applicable remedy in accordance with those requirements.

10. Exchanges

If you would like a different size, colour or product, please contact us before returning the item.

For a change-of-mind exchange, availability of the requested replacement will depend on current stock.

Where a replacement is required because a product does not meet an applicable consumer guarantee, ZenStore will provide the remedy required by law.

11. Sale Items

Sale or discounted products are subject to the same Australian Consumer Law consumer guarantees as other products.

A sale price does not remove your rights if the product is faulty, defective, incorrectly described or otherwise fails to meet an applicable consumer guarantee.

12. International Orders

If you purchase from outside Australia, your order may also be subject to consumer protection laws applicable in your country or region.

Where applicable, ZenStore will comply with mandatory consumer rights that cannot legally be excluded.

International customers may be responsible for return shipping for voluntary change-of-mind returns unless otherwise stated.

13. Contact Us

If you have any questions about returns, refunds or your order, please contact:

ZenStore
Email: support@zenstore1.com